Cronitor for Business

The Cronitor for Business and Cronitor Unlimited plans are designed to accommodate the service and operational needs of our largest customers.

  • Expanded quotas - With 500+ monitors and 10+ users, your team can monitor jobs and services of all kinds across your infrastructure.
  • Premium support - Priority email support
  • SAML single sign-on - Control access through your existing SAML identity provider.
  • Service & support SLAs - Enjoy peace of mind with simple SLAs covering service availability and support response time.

Service Availability Guarantee

Our SLA for service availability guarantees 99.99% uptime for ping tracking and monitoring. An outage is defined as 120 seconds of continuous unavailability of one or more of your ping tracking endpoints. Once an outage has been confirmed, we'll provide account credit equal to 200% of your service charge for the duration of the interruption.

For reliable and accurate reporting, we use the 3rd Party monitoring service StatusCake to measure service uptime:

Ping Tracking Endpoint Availability
Last 24 Hours
Last 7 Days
Last 30 Days
All Time
Our service availability guarantee does not extend to client negligence/willful conduct; Acts of God; war strikes, unavailability of telecommunications; inability to get supplies or equipment needed for the provisions of the SLA; or scheduled maintenance with posted notice.

Premium Support Guarantee

We try to provide incredibly good support to all of our subscribers. On the Cronitor for Business and Cronitor Unlimited plans we back it up with a guarantee. Our premium support strives for single-contact resolution to customer problems ranging from billing updates to integration issues.

Email-based support is available at support@cronitor.io 24/7. We guarantee a 8-hour response time.

Phone-based support is available for an additional fee.

Customers unhappy with the quality or responsiveness of service may request a non-refundable credit equal to 10% of your monthly service charge.

Getting Started with Cronitor

  • Call us at 866-979-9773 or email support@cronitor.io with any questions. We love to talk to potential subscribers.
  • Try Cronitor free for two weeks.
  • Create an account at https://cronitor.io to get started.