The Cronitor for Business plan is designed to accommodate the service and operational needs of our largest customers.
Our SLA for service availability guarantees 99.99% uptime for ping tracking and monitoring. An outage is defined as 120 seconds of continuous unavailability of one or more of your ping tracking endpoints. Once an outage has been confirmed, we'll provide account credit equal to 200% of your service charge for the duration of the interruption.
For reliable and accurate reporting, we use the 3rd Party monitoring service StatusCake to measure service uptime:
Our service availability guarantee does not extend to client negligence/willful conduct; Acts of God; war strikes, unavailability of telecommunications; inability to get supplies or equipment needed for the provisions of the SLA; or scheduled maintenance with posted notice.
We try to provide incredibly good support to all of our subscribers. On the Cronitor for Business plan we back it up with a guarantee. Our premium support strives for single-contact resolution to customer problems ranging from billing updates to integration issues.
Email-based support is available at firstname.lastname@example.org 24/7. We guarantee a 2-hour response time during normal business hours of 08:00-22:00 PST, and a 6-hour response time overnight.
Phone-based support is available at 866-979-9773 during normal business hours of 08:00-22:00 PST. Overnight phone support, not covered by this guarantee, is available for an additional fee.
Customers unhappy with the quality or responsiveness of service may request a non-refundable credit equal to 10% of your monthly service charge.